Frequently Asked Questions
1. How do I choose the right company to repair my unit?
- Does the company employ qualified staff?
- Is the company registered with the RMI?
- Is the company AA Quality approved?
- Is the company SABS approved?
- Has the company been in business for more than 2 years?
- Trust your instinct!!
2. What does remanufacture "Driveline Product" mean?
- A remanufacturing Driveline Product (i.e Gearbox, Transfer Box or Axle) is a product that has been completely restored OEM specifications, utilising quality components sourced from OEM approved manufacturers, with the equivalent of a new product warranty. Throughout the remanufacturing, the fitment process and during the warranty period, stringent standards and procedures are observed in terms of the SABS ISO 9002/SABS0279 and AA Quality certification. The end result is therefore a product with the reliability of a new product and the same level of protection for the end user. On the other hand a Refurbished/Reconditioned Driveline Unit is a product that has been repaired and brought back to running condition without particular standards being observed.
3. What determines the time it takes?
- Exchange Driveline Products on the shelf. Spares availability from agents.
4. What is meaningful warranty?
- 12 Month's / OEM equivalent.
5. What could be wrong if my unit does not want to engage gears?
- Gear Links
- Clutch Cable / Clutch master or slave cylinder
- Clutch and Pressure Plate
- If none of the above then it could be the gearbox - contact a gearbox technician
- Check oil level
- If oil smell burned, gearbox could be damaged
- Perform and bottom end service
- Contact a gearbox technician
6. What oil must I use in my unit?
- Each unit has been designed to operate on specific oil. Contact the Agents/Auto Digest.
7. What could be wrong if the gearbox scratches before engaging gears?
- The problem could be the Clutch and Pressure Plate or the Synchromesh Rings.
8. Does my Driveline Products need servicing?
- Yes! - At the same intervals as a complete vehicle service.
9. What is the difference between a winding and grinding noise?
- A winding noise could indicate something wrong with the gears. A grinding noise could indicate something wrong with the bearings.
10. What damage could an unbalanced propshaft cause?
- damage the extension housing
- cause oil leaks on the extension housing
- bend the gearbox output shaft
- damage the bearings
11. What action can I take if I feel that the company I dealth with does not honour their promises?
- If the company is a member of the Retail Motor Industry (RMI) - simply contact your nearest branch and lodge a formal complaint. If the company is not a member, unfortunately you will have to contact a legal representative at your own cost.